Refund policy
Last updated: August 10, 2026
At Tequila Mariachito®, we want you to receive your order in perfect condition. If there is any issue with your order, we are here to help.
1. Products Damaged During Shipping
If your bottle arrives broken or damaged as a result of transportation, you must notify us within 48 hours of delivery.
To review your request, you will need to provide:
- Order number.
- Photos of the product.
- Photos of the exterior and interior packaging.
- A brief description of the damage.
- Photos of the package as it was received.
Once the case has been reviewed and it has been confirmed that the damage occurred during transportation, Tequila Mariachito® will replace the product at no additional cost to the customer.
If the product is no longer available, a refund for the affected product will be issued.
2. Incorrect Products
If you receive a product different from the one you ordered, you must contact us within 48 hours of delivery.
Once the order has been verified, we will arrange for the incorrect product to be replaced at no additional cost to the customer.
3. Returns Due to Change of Mind
Because our products are alcoholic beverages, we do not accept returns due to a change of mind, taste, or personal preference.
Returns will also not be accepted for products that have been opened, consumed, or handled.
4. Refunds
When a refund is applicable under this policy, it will be issued using the same payment method used to make the purchase.
The time it takes for the refund to appear will depend on the financial institution or payment platform used.
5. Return or Refund Requests
To request assistance, please contact us within the applicable timeframe at contacto@tequilamariachito.com, providing your order number and the information and photographs necessary to review your case.
All requests will be evaluated in accordance with this policy and applicable law.